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Knowledge Base document #3495

Web browser reports that connection to the FRITZ!Smart Gateway is not safe

When you try to open the user interface of the FRITZ!Smart Gateway, the web browser displays one of the following messages:

  • 'Your connection is not private' (Google Chrome)
  • 'Your connection is not private' (Microsoft Edge)
  • 'Warning: Potential Security Risk Ahead' (Mozilla Firefox)
  • 'This connection is not secure' (Mozilla Firefox)
  • 'This Connection is Not Private' (Apple Safari)

The messages are either displayed in the web browser's address bar or when you enter the password for the user interface. Note the information given in the corresponding section.

1 Web browser shows a non-encrypted connection

If the web browser displays 'Not secure' or a lock with a red line through it , you can ignore this message.

Chrome message 'Not secure'

Internet browsers flag unencrypted or only partially encrypted websites as not secure because data entered can be intercepted by third parties. However, you open the user interface of your FRITZ!Smart Gateway within your home network, and no data is transmitted over the internet.

2 Firefox reports 'This connection is not secure'

If Firefox displays the message 'This connection is not secure. Logins entered here could be compromised' when you enter the the password, you can ignore this message.

Firefox message 'This connection is not secure'

Firefox warns against sending passwords over unencrypted connections because they could be intercepted by third parties. However, you open the user interface of your FRITZ!Smart Gateway within your home network, and your password is not transmitted over the internet.

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