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Knowledge Base document #1348

Using the contacts of an online provider

You can configure multiple phone books in the FRITZ!Box. If you have several FRITZ!Fons, you can use a different phone book for each FRITZ!Fon.

You can save phone books in the FRITZ!Box and additionally configure the following online contacts in the FRITZ!Box:

Google contacts, Apple iCloud contacts, and contacts from an email account with Telekom Mail, 1&1, GMX or WEB.DE. You can also configure CardDAV contacts on the internet or on a CardDAV server in the home network in the FRITZ!Box.

If you are using an online phone book in the FRITZ!Box, the phone book in the FRITZ!Box will be synchronized at regular intervals with the phone book at your online provider. You do not have to maintain your contacts twice.

Requirements / Restrictions

  • An online phone book may contain up to 1000 entries. However, if you have several hundred entries, it may take longer to open the phone book and navigation could be slowed down noticeably.
  • If an online phone book contains contact pictures, these are displayed. However, you cannot add contact pictures in the FRITZ!Box.
  • An 1&1 phone book can only be used if the corresponding email address belongs to a DSL or mobile phone contract. You cannot use addresses from web hosting contracts.
  • If the FRITZ!Box is configured as a Mesh Repeater and it adopts the phone book from the Mesh Master, configure online phone books in the Mesh Master.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Setting up a phone book

The procedure depends on which online provider you set the phone book up with:

Configuring Google contacts as a phone book

  1. Click on 'Telephony' in the FRITZ!Box user interface.
  2. Click on 'Phone Book' in the 'Telephony' menu.
  3. Click on the 'New phone book' link.
  4. Enter a name for the phone book.
  5. Enable the 'Use the contacts of an online provider' option.
  6. Select the provider 'Google' from the drop-down list.
  7. Under 'Phone Assignment', select the FRITZ!Fon that you want to use the phone book with.

    Note:You can change the assignment at any time on the FRITZ!Fon or in the FRITZ!Box user interface.

  8. Click on 'OK' and wait until the window with the sharing code appears.
  9. Copy the sharing code and click on 'Start Sharing'.
    • The window for signing into your Google account opens.
  10. Enter the email address and password for your Google account and click on 'Sign in'.

    Note:If you are already signed into your Google account in a web browser, you can switch to a different account here.

  11. Enter the sharing code and click on 'Next'.
    • Now the FRITZ!Box requests access to the contacts.
  12. Click on 'Accept' or 'Allow access'.
  13. Click on 'OK' in the FRITZ!Box user interface.
  14. Under 'Show contact groups', select the groups that should be displayed in the FRITZ!Box phone book.
  15. Click on 'OK' to save the settings.

Configuring Apple iCloud contacts as a phone book

  1. Create an app-specific password for your Apple Account.
  2. Click on 'Telephony' in the FRITZ!Box user interface.
  3. Click on 'Phone Book' in the 'Telephony' menu.
  4. Click on the 'New phone book' link.
  5. Enter a name for the phone book.
  6. Enable the 'Use the contacts of an online provider' option.
  7. Select the provider 'iCloud (Apple)' from the drop-down list.
  8. Enter your Apple Account and your app-specific password.
  9. Under 'Phone Assignment', select the FRITZ!Fon that you want to use the phone book with.

    Note:You can change the assignment at any time on the FRITZ!Fon or in the FRITZ!Box user interface.

  10. Click on 'OK' to save the settings.
  11. The entries from the phone book are available as soon as the FRITZ!Box displays the message 'The update was successful'.

Setting up a phone book from Telekom, 1&1, GMX or WEB.DE

  • Click on 'Telephony' in the FRITZ!Box user interface.
  • Click on 'Phone Book' in the 'Telephony' menu.
  • Click on the 'New phone book' link.
  • Enter a name for the phone book.
  • Enable the 'Use the contacts of an online provider' option.
  • Select your provider from the drop-down list.
  • Enter the complete email address in the 'Email address' field.
  • Enter the password for your email account.

    Note:For WEB.DE users: If the configuration does not work with your usual WEB.DE password, use an app-specific password.

  • Under 'Phone Assignment', select the FRITZ!Fon that you want to use the phone book with.

    Note:You can change the assignment at any time on the FRITZ!Fon or in the FRITZ!Box user interface.

  • Click on 'OK' to save the settings.
  • The entries from the phone book are available as soon as the FRITZ!Box displays the message 'The update was successful'.
  • Click on 'Next'.

Configuring contacts in CardDAV format as a phone book

The CardDAV server may also be in the home network:

  1. Click on 'Telephony' in the FRITZ!Box user interface.
  2. Click on 'Phone Book' in the 'Telephony' menu.
  3. Click on the 'New phone book' link.
  4. Enter a name for the phone book.
  5. Enable the 'Use the contacts of an online provider' option.
  6. Select 'CardDAV provider' from the drop-down list.
  7. Enter the address of the CardDAV server. Since only https-protected connections are supported, the address must start with https://. If the CardDAV server is in the home network, you must enter the IP address of the CardDAV server, for example https://192.168.178.25/carddav/user.
  8. Enter your username and password.
  9. Under 'Phone Assignment', select the FRITZ!Fon that you want to use the phone book with.

    Note:You can change the assignment at any time on the FRITZ!Fon or in the FRITZ!Box user interface.

  10. Click on 'OK' to save the settings.
  11. The entries from the phone book are available as soon as the FRITZ!Box displays the message 'The update was successful'.

2 Synchronizing the phone book

Synchronizing automatically

The online contacts in the FRITZ!Box are synced with your online provider's contacts or the CardDAV server on a regular basis. Synchronization takes place automatically every 24 hours around midnight. The following happens during synchronization:

  • New phone book entries you created in the FRITZ!Box or on the website of your online provider are adopted into the phone book at the other location.
  • Changes you made to phone book entries in the FRITZ!Box or on the website of your online provider are adopted into the phone book at the other location.
  • Phone book entries you deleted on the website of your online provider are deleted from the FRITZ!Box phone book as well.
  • Only if you are using Google Contacts: Telephone book entries you deleted in the FRITZ!Box are also deleted from your Google Contacts.

    Note:With other online providers, you can only delete phone entries directly on the provider's website.

Synchronizing manually

If you added, changed or deleted phone book entries, you can also synchronize the phone book immediately:

  1. Click on 'Telephony' in the FRITZ!Box user interface.
  2. Click on 'Phone Book' in the 'Telephony' menu.
  3. Switch to the phone book of your online provider.
  4. Click on the 'Synchronize' button.



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