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Knowledge Base document #3573

Setting up FRITZ!Box for use with a Sky WiFi line

To use the FRITZ!Box with Sky WiFi, simply connect the FRITZ!Box to the internet connection and configure the internet connection and telephony in the FRITZ!Box. The complete FRITZ!Box range of functions for internet, telephony, and smart home is then available to all of the devices in your home network without restriction.

Important:Sky is currently converting internet connections to the MAP-T protocol, which is not supported by FRITZ!Box. On an internet connection with MAP-T, connect the FRITZ!Box with the router from Sky and proceed as described in the guide Setting up the FRITZ!Box for use with another router.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Connecting the FRITZ!Box

  1. Either connect the FRITZ!Box to the DSL line or use the 'WAN' port to connect the FRITZ!Box to the fiber optic modem (ONT, Optical Network Termination). For detailed information, refer to the quick guide included with the FRITZ!Box and the manual.

2 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password given on the type label of the FRITZ!Box and click on 'Log In'.
  3. Click on 'Internet' and then on 'Account Information'.
  4. Click on the 'Internet Connection' tab and then on the 'DSL / WAN' tab.
  5. Select 'other internet service provider' from the drop-down list.
  6. If you are using the FRITZ!Box on a fiber optic connection:
    1. Enable the 'Connection to an external modem or router' option in the 'Connected via' section.
    2. Enable the 'Establish own connection to the internet' option in the 'Operating Mode' section.
    3. Enable the 'No' option in the 'Account Information' section.
    4. Enter the speeds of your internet connection in the 'Downstream' and 'Upstream' fields.
  7. If you are using the FRITZ!Box on a DSL line:
    1. Enable the 'Connection to a DSL line' option in the 'Connect via' area.
    2. Enable the 'No' option in the 'Account Information' section.
  8. Click on 'Change connection settings'.
  9. Enable the 'Use VLAN for internet access' option.
  10. Enter 101 in the field 'VLAN ID'.
  11. Click on 'Apply' to save the settings.
  12. Now the FRITZ!Box checks whether the internet connection can be established. Configuration is complete as soon as the message 'The internet connection check was successful' is displayed.

    Important:If the internet connection check fails, your internet access may not have been activated yet. In this case, contact Sky.

3 Setting up telephony in the FRITZ!Box

Requesting account information for telephony

  1. Contact Sky's customer service to have them give you the login information for telephony (for example the username and password).

Configuring phone numbers

  1. Click on 'Telephony' in the FRITZ!Box user interface.
  2. Click on 'Phone Numbers' in the 'Telephony' menu.
  3. Click the 'New Phone Number' button.
  4. If shown, enable the 'Internet phone number' option and click on 'Next'.
  5. Select 'Sky WiFi' from the drop-down list.
  6. Enter your phone number including the area code by 'Internet phone number' (for example 061234567).
  7. Enter your phone number including the area code by 'Username'.
  8. For the 'Password', enter the password you received from Sky.
  9. Click on 'Next' and follow the wizard's instructions.

Assigning phone numbers

  1. Click on 'Telephony' in the FRITZ!Box user interface.
  2. Click on 'Telephony Devices' in the 'Telephony' menu.
  3. Click on the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click on the 'Configure New Device' button and follow the wizard's instructions.

  4. From the 'Outgoing Calls' drop-down list, select the number to be used by the telephony device for making outgoing calls. If you do not select a phone number, the number entered under 'Telephony > Phone Numbers > Line Settings' is used for making calls.
  5. Select the phone numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click on 'Apply' to save the settings.



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